US Bank Customer Complaint
This is a complaint about the unprofessional and unethical way I was treated by US Bank executives Kevin Linde and Dave Lieker.
I have been a US Bank credit customer for several years. I have never made one late payment. After notifiying US Bank of a fraudulent charge on my credit card that I did not make, I contacted the bank and requested the card and PIN be changed. The Bank refused to cancel the card and cancel the PIN, and they allowed my card to continue to be used without my permission. In addition, Dave Lieker, Senior VP of US Bank hung up the phone on me in my face and LIED to me and said I have no appeal rights.
Lieker retaliated against me because I went over his head and contacted his manager Anthony Vuoto who is the person that Liker answers to. Liker stated to me that it is a wasted of time calling his manager and the executive offices of Richard Davis because they just send the complaint directly to him anyways and he is denying my claim and he is also reopening an old claim that the statute of limitations is passed and that has been closed a year ago. Dave Liker retaliated against me. He is being vindictive. He said I have no appeal rights. I stated to Lieker that he is a federal bank and he can't force me to pay a charge that I did not make.
Dave Lieker refused to put his decision in writing. He also had his subordinate British speaking Kevin Linde, VP of fraud management, contact me and mentally abuse me as he said that he is denying my claim and then he rudely hung up the phone on me. Kevin Linde is not American and he refused to take my claim. He is working at US Bank, which is an American bank, and he is unamerican and he mentally abuses American woman.
Dave Lieker called me on the phone and said that already discussed my claim with his lower management and he refuses to hear what I have to say and that his decision is already made up. He then hung up on me.
January 27, 2011, I received a phone call from the executive offices and threated by feminime sounding male secretary named Tylore Slinger. He threated me on behalf of Richard Davis the CEO. Slinger stated that he is the executive assistant to Richard Davis, CEO and bank president and he was instructed by Richard Davis and given orders to threaten me.
I want the charges taken off the card. Federal law thates that I am not to be held responsible for charges that I did not make. Dave Liker refused to take off the charges. I was mentally abused by a foreign man named Kevin Linde and hung up on and told by these two men on three way as they were in the same office mentally abusing me on the phone that I have no appeal rights and they basically don't care about the federal laws.
In addition, I was told by Pat Rogutich, another manager at US Bank that if I file a FTC complaint, then it will go absolutely nowhere because she is the one that answers the federal government complaints and she will intercept it and make sure it goes nowhere. I told this to Deb Zmudniski, who is Pat Rogutich's manager, and Zmudinski simply slammed the phone down in my face and said I have to pay the fraud charges even though I did not make them.
US Bank executives are collusing against me and forcing me to pay a charge that I did not make.
Telephone calls were recorded and you can listen to these HORRIBLE and disgusiting human being executives of US Bank below of how they handled this complaint.
They LIED to me.
They HUNG up on me.
They treat people HORRIBLE.
I reported the credit card stolen/lost. I told them to also cancel the PIN number. Customer service refused to cancel the PIN and cancel the credit card and instead they allowed additional charges to be charged to the card. Dave Lieker refused to listen to the customer service calls. He bluntly came out and told me that the will NOT listen to them. I was also yelled at by Pat Rogutich because I saved a copy of every one of their correspondence letters US Bank has sent me. US Bank sent me letters stating the only reason they are denying my claim is simply because they could not contact me. I have that letter in my possession and I was yelled at for saving it. US Bank also sent me a duplicate copy of the old PIN number and refused to cancel it. Dave Lieker stated to me that the bank does not cancel old PIN numbers on lost cards and he allows the PIN numbers to be used by criminals and the card holder is responsible for the charges that the criminal makes.
Telephone calls were recorded. You may listen to them below of how US Bank executives speak to customers while violating Federal FTC laws.
Deb Zmudzinski, 1-800-236-9499, ext 5869
Kevin Linde, VP fraud management. 913-725-6119
Dave Leiker, 913-725-6099 Senior VP at US Bank
Gailen Veurink, 515-245-6392 - Shelly Hannamon, assistant, 612-973-2063
Anthony Vuoto, 215-328-4960 waiting for call from office of the president
Pamela Joseph, 678-731-5004
Richard Davis, CEO and President of bank, 651-466-3000
Recorded messages:
